We take every prudent level of protection to ensure that your data remains safe within our systems. All personal information provided to and held by us will be treated as strictly private and confidential, in accordance with General Data Protection Regulations (GDPR).
Lawful reason for processing
We record your personal data for the purpose of providing you with a web site, for assisting you with marketing and we may also provide hosting facilities for your data. Your data will only be shared with other companies for this specific purpose.
The right to be informed
We will only use and disclose information that we hold about you in the normal course of providing quotations; arranging for our services to be delivered and subsequently administering changes that you may require.
We may carry out various checks for reasons that include:
- Identity checks.
- Sanction checks.
- Information exchanges with the Police.
- Working with fraud prevention agencies, industry databases and registers.
- Obtaining information from other public and private sources and credit searches with credit reference agencies (these may appear on your credit report whether or not our services are used).
- In some circumstances we may anonymise your data for the purpose of developing new products and services for our clients with our service company partners.
We will not contact you in respect of other services that we offer unless we have obtained your consent to do so. You can stop this consent at any time by giving us notice. We will not disclose any information to any other parties without your consent unless it is in the public interest to do so, or if we have to by law. You are free to withdraw your consent to use your data at any time though this may prevent us from providing you with our services.
The right to access
All of our clients have the right to access the data that we hold. If you wish to see your data and cannot attend our office to do so this will be provided to you either:
- As a series of PDF documents – these will be emailed to you at the email address that we hold in our records.
- Within a USB drive – this will be posted to your address via “recorded delivery”.
- If you do not have access to receive and/or view documents either in PDF format or to open documents within a USB drive, we can supply your file in paper format.
We will provide this information to you within 30 days of receipt of your request and you are entitled to receive this information free of charge.
We are currently working with our software providers to allow our clients access to our computer systems in order that they can inspect their policy documentation and basic information details on-line. We will publish further information in this respect as and when changes are made.
PLEASE NOTE: that we have the right to refuse or charge for requests that are manifestly unfounded or excessive. If we take this course of action, we will write to you to inform our reasons why. If this should occur and you are unhappy with our decision you may complain to the Information Commissioner as detailed at the end of this notice. You also have the full redress available to you through the court system.
The right to rectification
We will ensure that if you find any errors within the data that we hold we will take immediate steps to rectify them. We will also ensure that we notify any other parties, if any, that may have relied on your data, of the changes you have advised.
The right to erasure
We will ensure that we erase your contact data from all of our systems if requested as long as this does not conflict with the law or our obligations under regulation. Generally, we will retain your records for five years before placing them into a secure electronic archive.
The right to restrict processing
We will only use your data for the provision of our services. We will not sell your data or pass it on to any other persons. It could be that we anonymise your data for the purpose of developing new products and services.
It may be that there are certain companies that you do not wish to share your details with; any such request will be noted and actioned.
If you wish to restrict the use of your data we will act in accordance with your wishes, however, we may not be able to assist you without your full details and consent.
The right to data portability
We will supply your data to other persons or organisations at your request. This will be provided within 14 days of any request and will be supplied in an electronic medium to the email address that you specify. We will do our best to accommodate requests in whatever format you require but can only do so within the limitations of our own systems.
The right not to be subject to automated decision-making including profiling
Flex Graphics will not use your data in this way.
The right to object
All customers have the right to object to the way in which we handle their data. If you have an objection, please in the first instance contact us as below. We will immediately investigate your objection and take action as is appropriate. If you would like to make an objection or make a complaint, please contact:
Name: Matt Martin
Title: Managing Director
Contact: 020 8776 0400
We will retain your details for at least 5 years.
Notwithstanding our own investigations you also have the right to take your objection to the Information Commissioners Office. This can be done through:
- The Information Commissioner’s Office web site https://ico.org.uk/
- The ICO web site has functionality for a live web chat if this is easier
- Calling the Information Commissioner’s Office helpline on 0303 123 1113
Get in touch with us
If you would like to talk to us about your graphic design and/or printing requirements, need a price, or perhaps you just want some good old design and print related advice, then please get in touch with us for a chat today!
Flex Graphics, 102 High Street, West Wickham, Kent. BR4 0NF